Easy returns, no hassles
Since we’re not as magical as Santa Claus, we make up for it with a drama-free returns policy. If you’re not happy with your T-SHEET™ order, sending it back to the mother ship is easy.
Just send an email to firstname.lastname@example.org within 3 days of delivery and we’ll arrange for a full refund and let you know what to do next.
All we ask in return is that you tell us what went wrong so we can improve. The next time you order, we want you to fall in love… just like we do every night. We believe everyone should sleep happily ever after in T-SHEET™ heaven.
We would appreciate it if you keep the items in their original condition (unused, unwashed and with the tags still on). Once we’ve received your return, please allow 14 days for your refund to be processed.
We’ve got a good, smooth system going but if there are any issues, please contact us at email@example.com
We like the T-SHEET™ to arrive with a sweet taste. So enjoy FREE Australian shipping for all purchases over $100 on us.
For all standard New Zealand orders a simple flat fee of $30 covers all shipments.
For all standard International orders under 5kg a flat fee of $60 applies. For deliveries betwen 5-10kg International flat rate fee of $80 applies.
Unfortunately we are unable to offer refunds on sale items.
We’re more than happy to replace items that are faulty or damaged in transit. If you need to make an exchange, please email firstname.lastname@example.org and post your item to: The Jersey Company, 54 Blackwall Point Rd, Chiswick NSW 2046, Australia.
On occasion, The Jersey Company will offer stock on a pre-order condition. This means the stock is currently being made with love.
Once the stock arrives, it will be shipped to you immediately. Pre-ordering guarantees your purchase and payment is debited from your account when you place your order.
As much as we don’t like making you wait, you are absolutely worth it. Please read product descriptions for information on when your pre-order will arrive.
We know you want to get your T-SHEET™ on your bed asap, so all regular items (that are not pre-order) will be packed and shipped within 48 hours of your order being placed.
Post your returns to: The Jersey Company, 54 Blackwall Point Rd, Chiswick NSW 2046, Australia.